Protector Suite 2012 64bit
OS: Windows 10 ProSoftware: Protector Suite 2009 (UPEK, Inc.)Recently upgraded to Windows 10 Pro. Protector Suite 2009 worked since Aug 5 the day I upgraded from Windows 7 Pro.
Today, I can't sign in using biometrics. Tried to reload the software but OS would not let me - 'need to enable biometric framework'.Launched gpedit.msc - Administrative Template - Windows Components - Biometrics and enabled: Allowed the use of Biometric and Allow users to log on using biometrics. Can't log in using biometrics.In addition, Uninstall a program would not allow me to change or repair existing Protector Suite. I can't uninstall it either. What can I do to remedy this issue?Anyone!? OS: Windows 10 ProSoftware: Protector Suite 2009 (UPEK, Inc.)Recently upgraded to Windows 10 Pro. Protector Suite 2009 worked since Aug 5 the day I upgraded from Windows 7 Pro.
Today, I can't sign in using biometrics. Tried to reload the software but OS would not let me - 'need to enable biometric framework'.Launched gpedit.msc - Administrative Template - Windows Components - Biometrics and enabled: Allowed the use of Biometric and Allow users to log on using biometrics. Can't log in using biometrics.In addition, Uninstall a program would not allow me to change or repair existing Protector Suite. I can't uninstall it either. What can I do to remedy this issue?Anyone!?Contacted tech support from manufacturer of my laptop and we went through the process similar to what I had done earlier. The result was the same - can't remove old Protector Suite 2009 (by UPEK, Inc.), tried loading over it with Protector Suite 2011 (byAuthentec) and both received pop up window 'need to enable biometric framework'.
At this point, nothing can be done from my end.I guess the ball is both in the hands of Windows 10 and Protector Suite. I purchased my laptop along with the biometric technology.
Today, Windows 10 Pro simply voided it.I still can't get my head around that the biometric logon function worked for two days after I upgraded fromWindow 7 Pro to Windows 10 Pro. On the third day, it stopped working though the Protector Suite logon imagecontinues to appear at the bottom left of the logon screen. When I click on it in an attempt to logon using myfinger print, I get a message 'Cannot locate finger print device' along with 'press ESC for the Welcome screen'. But when I press ESC, nothing happens. I have to click on my log in image (also located at the bottom left of the screen above the ProtectorSuite image) to get back the Welcome screen.oh nuts.:(.
I have been having this issue with my workplace computers. But heres the catch.We have 30 or so Dell Optiplex 760s running Win10Pro. Any computer that had protector suite on itbefore when it was running Win7Pro I am having the Windows Hello issue with.Any computer that NEVER had protector suite on it or any other biometric software, and now had Win10Pro, as soon as I plug in the fingerprint reader, Windows Hello comes up.I tried 'resetting' windows10 via the settings, and selecting the remove all files, doing a 'fresh' install of 10. This did not work.Now I am going to start fresh, reformat and put 7Pro back on the drive, update to 10Pro, then plug in the reader and see if that works.I have no idea why on some client machines it works fine and some it doesnt.
Identical hardware and software. Only difference was some used the readers before on 7.Will post with results. I have been having this issue with my workplace computers.
But heres the catch.We have 30 or so Dell Optiplex 760s running Win10Pro. Any computer that had protector suite on itbefore when it was running Win7Pro I am having the Windows Hello issue with.Any computer that NEVER had protector suite on it or any other biometric software, and now had Win10Pro, as soon as I plug in the fingerprint reader, Windows Hello comes up.I tried 'resetting' windows10 via the settings, and selecting the remove all files, doing a 'fresh' install of 10. This did not work.Now I am going to start fresh, reformat and put 7Pro back on the drive, update to 10Pro, then plug in the reader and see if that works.I have no idea why on some client machines it works fine and some it doesnt. Identical hardware and software.
Protector Suite 2011
Only difference was some used the readers before on 7.Will post with results.This solution worked. Had to start from scratch on win7 to get it to work.
Protector Suite 2012 64 Bit Full Version
I have been having this issue with my workplace computers. But heres the catch.We have 30 or so Dell Optiplex 760s running Win10Pro. Any computer that had protector suite on itbefore when it was running Win7Pro I am having the Windows Hello issue with.Any computer that NEVER had protector suite on it or any other biometric software, and now had Win10Pro, as soon as I plug in the fingerprint reader, Windows Hello comes up.I tried 'resetting' windows10 via the settings, and selecting the remove all files, doing a 'fresh' install of 10.
This did not work.Now I am going to start fresh, reformat and put 7Pro back on the drive, update to 10Pro, then plug in the reader and see if that works.I have no idea why on some client machines it works fine and some it doesnt. Identical hardware and software. Only difference was some used the readers before on 7.Will post with results.This solution worked. Had to start from scratch on win7 to get it to work.For others facing the same problem, I don't think you need to start from scratch. I believe the problem is an outdated UPEK or Authentec driver that migrates to Windows 10.
To fix the problem for me, I inserted the fingerprint reader into the USB port anduninstalled Protector Suite. Next, I opened device manager, found 'biometric devices', double-clicked on the fingerprint reader and went to the driver tab and uninstalled the driver (choose advanced and make sure to check any boxes to completely remove thedriver and any associated files).
I didn't restart, but it wouldn't hurt to do it I suppose. I then unplugged the fingerprint reader, waited a few seconds, then plugged it back in. Windows 10 found the correct driver automatically (do not use the old ProtectorSuite 2012 or earlier discs) and Windows Hello works fine after setting up a PIN. Unfortunately, Protector Suite is gone but as it was insecure anyways maybe that's for the best. So.fine, I bought my Eikon fingerprint reader in 2011, I've gotten five years of use out of it, the hardware still works great but it looks like it's going to brick once my workplace updates to Windows 10; thanks for that. So I'll buy another fingerprintreader that works with Windows 10.
I know that Windows 10 is supposedly the OS we'll be using 'forever' there'll 'never' be another version.but let's be realistic, some day there will be a major change and older apps will stop working, how long can I expecta Windows 10 piece of hardware to last? For those of you out there rolling in money I suppose it doesn't matter, but for me these things are important and there's the principle of the matter.
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